Running a dental practice goes far beyond clinical skills. It’s about leading people – building a strong, supportive culture where your team is aligned, motivated, and proud to be part of something bigger.

Here’s how to become the kind of leader your team looks up to and stays loyal to – not just the one in charge.

Lead by example

Leadership is what you do, not just what you say. Your team will mirror your energy, attitude, and values.

• Show up on time.
• Stay calm and solution-focused on tough days.
• Treat every patient and staff member with professionalism.
• Keep your own clinical standards high.

If you raise the bar through your actions, your team will meet you there.

Set a clear vision

Without vision, it’s just a job. With vision, it’s a purpose.

• What makes your practice unique?
• Do you prioritise holistic care, one-stop dentistry, or community connection?
• Define it. Speak it. Live it.
• Share clear goals for clinical care, teamwork, and growth.
• Reinforce your values consistently (e.g. trust, quality, kindness).
• Celebrate progress and reflect on setbacks.

People work harder and happier when they understand the “why.”

Build trust and respect

Respect is earned, not demanded.

• Listen fully and without judgment.
• Be consistent and fair with expectations.
• Avoid favouritism or shifting standards.
• Support your team publicly and offer constructive feedback privately.

Trust creates loyalty. When your team feels safe, they give their best.

Balance being the boss and being human

You can be friendly without losing authority.

• Be approachable but maintain healthy boundaries.
• Offer peer support, but don’t avoid tough decisions.
• Lead with kindness, not leniency.

Clarity and care together create strong leadership.

Communicate like a leader

Your team can’t read your mind; they need clarity.

• Hold short morning huddles to align goals.
• Make it easy for staff to speak up.
• Give regular feedback, not just once a year.
• Celebrate wins and talk through what didn’t go well.

Clear communication reduces confusion, stress, and conflict.

Invest in your team

A valued team is a loyal team.

Celebrate birthdays, milestones, and small wins.

• Offer CPD days, shadowing, and learning opportunities.
• Create space for bonding, from lunch outings to wellness check-ins.
• Say thank you often.

A happy team creates a happy practice, and patients feel that energy.

Be human

You don’t need to be perfect – just present and honest.

• Say “I don’t know” when you need to.
• Apologise if you get it wrong.
• Show empathy and vulnerability.

The more human you are, the more approachable you become.